Day 2
Studio Two
May 15, 2025
-
11:15 am
-
11:45 am

Bringing The Service Lane To Their Driveway

The rise of mobile service and how it’s revolutionizing customer loyalty.

About this session

It’s time to think outside the bay. As consumer expectations evolve, mobile service is becoming more than a nice-to-have—it’s a competitive advantage.

This session explores how dealerships are bringing service directly to customers’ homes and offices, improving convenience while opening new revenue streams.

You’ll learn:

  • Operational and staffing considerations for mobile service
  • What types of repairs and services can (and should) go mobile
  • How mobile service affects retention, CSI, and lifetime value

Your customers are busy. Go to them—and earn their business for life.

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