Move, Tech, Get Out The Way!

In an industry that's increasingly driven by technology and innovation, it's crucial to strike the right balance between embracing cutting-edge tools and maintaining the human touch that customers crave. "Move, Tech, Get Out The Way!" is a spirited panel discussion that challenges the conventional wisdom of tech dominance, advocating for a harmonious blend of technology and personal service. This session features a diverse group of industry veterans, tech pioneers, and customer experience experts who will explore the pitfalls of over-reliance on technology in customer interactions and present strategies for leveraging tech to enhance, rather than replace, the human elements of customer service. Attendees will gain insights into creating a tech-enabled environment that prioritizes customer satisfaction and loyalty.

Key Takeaways:

-Strategies for integrating technology in a way that supports rather than supersedes personal customer service.

-Insights into the importance of maintaining a human connection in an increasingly digital customer journey.

-Examples of successful dealership models that balance technological efficiency with exceptional personal service.